Customer Support Policies and Processes

Customer Support Summary

Gatekeepers offers the world’s best experience services

Customer Support delivers best-of-breed support and assistance to Gatekeepers partners, using the latest technology to speed tracking and resolution of customer issues. Gatekeepers supports partner help desks and first line support organizations, referring individual end users to their service providers.

Gatekeepers partners provide first-line support and help desk assistance these ways:

• Solution Partners offering Gatekeepers access act as first-line support for end users at their corporate customers

Problem resolution and case management processes are well defined, and include specific escalation procedures. Support is available Monday- Friday 9AM-6PM, with the Gatekeepers team mobilized immediately to address high-priority issues.  

Call 702-660-3003

Email intro@keygatekeeper.com